Sewer & Trash Billing
Activating your sewer and/or trash account with the City of Belleville is a quick and easy process. First, contact Illinois American Water at (800) 422-2782 or online at www.amwater.com to activate your water service. The City of Belleville will receive your new account information electronically from Illinois American Water, activating your sewer and/or trash account with us.
The City of Belleville bills for sewer and/or trash services on a blue post card. To learn more about your bill, please visit https://www.belleville.net/585/Explanation-of-Sewer-Bill.
NOTE: Rental property accounts are billed to the owner or management company per ordinance. Please contact your landlord or management company about receiving your bill. You may also register your account online at Payment Service Network to receive email notification of your bill. Please contact us at (618) 233-6810 and inquire for your account number to register your account.
Closing your sewer and/or trash account with the City of Belleville is a quick and easy process. First contact Illinois American Water at (800) 422-2782 or online at www.amwater.com to schedule the closing of your water service. After closing of your account, the City of Belleville will receive your final meter reading and forwarding address electronically from Illinois American Water, closing your sewer and/or trash account with us. A closing bill will be sent to the service address or forwarding address if provided.
NOTE: The closing bill may include current charges that may have been billed previously on an active account bill. Be sure to review the bill for accuracy in case you sent payment to the City for already billed services. Also, the closed account bill will reflect a different account number than the active account. Be sure to specify the correct account number to ensure proper application of your payment.
Make a Payment or View Your Bill
To make a payment or view your bill, you will first need to register with Payment Service Network, Inc. (PSN), in order to receive notifications when your bills are due.
Do not use this service if either of the following apply:
- You have received a letter from Illinois American Water that you have been processed for shut off for non-payment of your sewer bill.
- Your water service has already been disrupted.
Using this service in these cases may result in:
- Your payment not being processed prior to your service being disconnected.
- The disconnect fee of $104.13 charged by Illinois American Water being added to your account balance.
If you have questions, contact the City's Sewer Collections Department at (618) 233-6810.
Pay by Credit Card or eCheck
All credit cards are accepted. A convenience fee of 2.75% will be applied to credit card payments over $100 with an additional $.50 surcharge for payments under $100. A $1.00 convenience fee will be applied for payments taken directly from your checking account.
Pay by Smart Phone or Tablet
After registering with Payment Service Network, download the QR Code for easy payments from your mobile device.
Pay by Phone
Call 877-885-7968 toll-free. You will be asked to provide your customer account number and service address zip code. A convenience fee of 2.75% will apply to credit card payments over $100 with an additional $.50 surcharge for payments under $100. A $1.00 convenience fee will be applied for payments taken directly from your checking account.
Pay by Mail
Send checks or money-orders to the below address. Enclose the payment stub from your bill to ensure proper credit to your account. Do not send cash through the mail or deposit cash into the drop boxes.
P.O. Box 388
Belleville, IL 62222-0388
Use the Convenient Drop Boxes
Drop boxes are conveniently located in the 2nd block of South 1st Street along the County Parking Garage, and at the north entrance of City Hall off of Washington St.
You may also make arrangements directly with the City of Belleville to have your payment made automatically (ACH) through your bank. Download the Sewer and Trash Payment (ACH) Authorization Form, or call and request that it be mailed or emailed to you. This service is provided free of charge. No fees are added to the payment amount.
For assistance with paying or viewing your bill online, call PSN at 866-917-7368.
For answers to questions regarding your bill or for service, call the City's Sewer & Trash Billing Department at 618-233-6810, or send email to firstname.lastname@example.org.
For lien payoff information, send email to email@example.com.